![]() ![]() The researchers will make recommendations to the company based on the results of data analysis. The results are expected to be fairly accurate with at least an 85% chance of success in problem solving. Since the problem had to be attended to very quickly, they developed a theoretical base, collected relevant detailed information from a sample of 100 customers, and analyzed the data. Researchers were called in, and they spoke to a number of customers, noting down the nature of the specific problems they faced. ![]() The company wanted to pinpoint the specific problems and take corrective action. Full file at The Friendly Telephone CompanyĬustomer complaints were mounting, and letters of complaint regarding the problems they experienced with the residential telephones teleph ones lines were constantly pouring in at the Friendly Telephone Company.
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